FAQs

Product & Technology

Rove Lab has revolutionized how a sofa is made and matched to its owner.

What is SmartFoam?

We developed a high-quality foam that makes the super efficient packaging process possible. We decided to call it SmartFoam due to its breakthrough properties.

M1 was designed to be the most comfortable and highest quality sofa in its class. Free Shipping and 100 Day Trial lets you try it to believe it. We back it with a lifetime warranty.

What makes it convenient?

SmartFoam technology makes M1 the planet’s most convenient sofa to receive and assemble. No appointments required. It takes one person just minutes to assemble (or disassemble).

What is OEKO TEX Performance Weave?

Our products are upholstered in spill proof Performance Weave that is OEKO-TEX certified. This means liquid beads off the fabric.

OEKO-TEX label is certified as having passed safety tests for the presence of harmful substances.

How long does it take to grow?

We recommend light use for the first 24 hours to allow your sofa to expand and restore its shape evenly. During the first few days, you may notice that the foam appears misshaped or that the fabric has wrinkles—this is completely normal and part of the expansion process. Over the course of a week, the foam will continue to firm up and expand, and the fabric will settle into place. By the end of this period, your sofa will be fully expanded and ready for regular use.

Our breakthrough foam technology works best with time, and your sofa will continue to adapt to your body and environment, becoming even more comfortable as it completes the expansion.

To help with the process, there are a few things you can do:

  • Follow our [video guide here] for tips on how to unwrap and position your sofa for optimal expansion.
  • If desired, you can gently use a steamer on medium heat to help release wrinkles in the fabric more quickly.

Please note that expansion is a gradual process, and it may take at least one full week for your sofa to fully expand. If you still have concerns after this time, feel free to reach out to us at hello@rovelab.com with a description of the issues and any photos or images of the sofa, and our team will assist you further.

How can all foam be high quality?

The SmartFoam material is actually more expensive to produce than traditional sofas, not less. You will be surprised by how firm yet supportive SmartFoam can be. The savings come from hyper-efficient storage and transportation, and not the materials. Our innovation in packaging is how we have the lowest carbon footprint per sofa.

How do I clean my Rove Lab couch?

First, we’d like to emphasize that the covers are not removable. That said, to clean your Rove Lab couch, we recommend following these simple steps:

  1. Blot Spills Immediately: Our fabric is made from 100% polyester and has a spill-proof finish, making it easy to blot away spills. Use an absorbent paper towel to soak up any liquid right away. The fabric is designed to resist damage, so don’t worry about the spill causing harm.
  2. Treat Stubborn Stains: For any stains that don't lift with blotting, dampen a cloth with warm water. Gently dab the affected area—avoid rubbing, as this can damage the fabric. The stain should lift easily without the need for harsh chemicals.
  3. Avoid Removing Covers: We do not recommend removing the covers, as the fabric is specially treated to be low-maintenance. The spill-proof finish helps reduce the need for washing, making your couch easy to maintain with minimal effort.

By following these steps, you can enjoy a clean, well-maintained couch with little hassle.

Delivery & Returns

Is shipping free?

Yes, we are passing all the logistics savings from our innovation to you.

Can I return my Order?

Yes, you can return your order within 100 days of receiving it. The item must be in its original condition, and a $99 return shipping fee will be deducted from your refund. To start a return, email us at hello@rovelab.com with your order number and reason for return.

Do I need to be home for my delivery?

You do not need to be home for delivery.  Orders ship via the UPS "delivery confirmed" service, and you'll receive a text or email notification upon delivery.  

UPS may leave the package at your door, porch, or another safe location if you're not home. They decide the safest spot based on the delivery address.  In some cases, if the driver doesn't believe it's safe, they may not leave the package and instead make another delivery attempt.  Please ensure you open and inspect your products within one week of delivery.

Can I schedule my delivery?

The best part is no appointments are necessary. Your sofa will be delivered to your door just like  any other service.

Can I delay my shipment or delivery date?

Due to high demand and limited stock, we cannot store products at our warehouse or delay orders from shipment. Orders will be shipped as soon as stock becomes available. Unfortunately, we are unable to accommodate requests for delayed shipping.

If you are moving or renovating, please note that you must fully open and inspect your delivery within one week of receiving it.

How long does it take for me to receive my order?

Most people will receive it within 5 - 7 business days. Because of our vacuum-packed innovation, this is much faster than most home furniture deliveries.

How Can I Track My Order?

Simply use the tracking link provided 2-3 days after you receive your order confirmation.

Can I make changes to my order?

Yes, you can make changes to your order, but only if it hasn’t started processing at the warehouse. Changes might include adding or removing items or updating upholstery options. Once your changes are confirmed, you’ll receive an updated invoice for any remaining balance, or a refund for any surplus amount.

If your order is already processing at the warehouse or in transit, changes are no longer possible. In this case, you can refer to our return policy. Unwanted items can be returned (subject to a $99 return fee), and a new order can be placed for the desired items.

Can I cancel my order?

If your order has not yet begun processing at the warehouse, you can request changes. For any additions, removals, or color changes, your original order will be canceled and fully refunded, and you’ll need to place a new order with the correct items.

Once your order is processed or in transit, changes are no longer possible. Please refer to our return policy for further assistance.

Warranty

What is covered by warranty?

Everything. From Performance Weave, our awesome fabric, to our one and only SmartFoam.

For Performance Weave and SmartFoam, it is a 3-year warranty with free replacement. For a SmartFoam warranty beyond 3 years, we will only charge replacement costs equal to 50% of the retail value. This helps cover the cost of shipping and handling so you get a brand new sofa for only the replacement cost.

How do I make a claim?

Contact us at hello@rovelab.com.