FAQs

SmartFoam™ is a high-density and high-resilience foam system developed exclusively for Rove Lab.

Unlike conventional cushioning, SmartFoam™ is engineered to perform a structural role — providing the support, shape and durability that wood, metal and springs deliver in traditional furniture. It is the only foam built to be compressed into a box, expand into form, and hold that form for life.

Rove Lab’s fabrics are OEKO-TEX® certified, which means the materials used have been tested to ensure they are free from harmful levels of chemicals that could be unsafe for people. All Rove Lab furniture is safe for everyday use and manufactured according to high textile safety standards.

First, we would like to emphasize that Rove Lab furniture is designed for low-maintenance care. The materials are spill-resistant, all-weather, and UV-resistant, designed for everyday living. Please note that the covers are not removable.

That said, to clean your Rove Lab furniture, we recommend following these simple steps:

1. Blot Spills Immediately: Our fabric is made from 100% polyester and designed to be spill-resistant. Use an absorbent paper towel to soak up any liquid right away.
2. Treat Stubborn Stains: For any stains that don't lift with blotting, dampen a cloth with warm water. Gently dab the affected area. Avoid rubbing, as this can damage the fabric. The stain should lift easily without the need for harsh chemicals.
3. Avoid Removing Covers: The fabric is specially designed to be easy to maintain without machine washing or cover removal, helping preserve the material performance and finish over time.

By following these steps, you can enjoy a clean, well-maintained furniture with little hassle.

Rove Lab couches are engineered with proprietary SmartFoam™ technology designed to prevent damage from weight. It took a 10-ton press to condense the sofa into its revolutionary packaging.

A couch-in-a-box works by using advanced foam technology that allows the sofa to be compressed, vacuum-packed, and shipped in compact boxes. This makes it easier to transport through elevators, narrow doorways, tight hallways, and smaller spaces.

Once unpacked, the foam gradually expands and returns to its full shape. Simply allow the modules to expand, connect them together, and enjoy a fully functional modular sofa without complicated assembly or tools.

The couch expands quickly after unboxing, within minutes. However, we recommend light use during the first 24 hours to allow the foam to fully expand and settle evenly.

During the first few days, you may notice slight wrinkles or uneven areas in the foam and fabric — this is completely normal and part of the expansion process. Over the course of the week, the foam will continue to firm up, regain its full shape, and adapt to your body and environment for even greater comfort.

To help with the process, there are a few things you can do:

• Follow our [video guide here] for tips on how to unwrap and position your sofa for optimal expansion.
• If desired, you can gently use a steamer on medium heat to help release wrinkles in the fabric more quickly.

Please note that expansion is a gradual process, and it may take at least one full week for your sofa to fully expand. If you still have concerns after this time, feel free to reach out to us at hello@rovelab.com with a description of the issues and any photos or images of the sofa, and our team will assist you further.

Foam quality depends on the material composition, density, resilience, and how the foam is engineered for performance over time. Many traditional foam products can lose shape, sag, or break down with everyday use. Rove Lab developed SmartFoam™ as a proprietary high-density foam system.

The savings come from hyper-efficient storage and transportation, not materials. Through packaging innovation, SmartFoam™ is designed to come in a box, making delivery, moving, and setup easier. After unboxing, the foam gradually expands back into full form while maintaining its structure and comfort over time.

Rove Lab offers free shipping through its logistics innovation: a couch-in-a-box experience with compact packaging and easy setup, no tools required.

Yes. Rove Lab offers free shipping on all orders. We pass the logistics savings from our innovative couch-in-a-box delivery directly to you, so you can enjoy your furniture with no additional shipping costs.

You do not need to be home for delivery. Orders ship via the UPS "delivery confirmed" service, and you'll receive a text or email notification upon delivery. UPS may leave the package at your door, porch, or another safe location if you're not home. They decide the safest spot based on the delivery address.

In some cases, if the driver doesn't believe it's safe, they may not leave the package and instead make another delivery attempt. Please ensure you open and inspect your products within one week of delivery.

Rove Lab offers the shipping methods and delivery timeframes shown at checkout. Available shipping options are determined by the products in your order and your delivery location.

To view your available shipping options:
- Add your desired items to your cart.
- Enter your shipping address during checkout.
- The available shipping methods and estimated delivery times will be displayed.

If an express or expedited shipping option is available for your order and location, it will appear at checkout. Unfortunately, Rove Lab is unable to offer shipping methods or faster delivery options beyond those displayed during the checkout process.

Rove Lab offers free standard shipping on all orders. Express shipping may be available for eligible products and delivery locations at checkout.

Orders that include both in-stock and pre-order items will ship separately. In-stock items are shipped first, while pre-order items are shipped once they become available.

All orders are shipped using a Delivery Confirmed service. You'll receive tracking information and an estimated delivery date. You do not need to be home for delivery, as carriers may leave your package in a secure location when possible. If delivery cannot be completed safely, the carrier will make up to three delivery attempts.

Once an order has been prepared for shipment, changes or cancellations may no longer be possible. If a cancellation is requested while the package is in transit, a $99 return fee will be deducted from the refund, which will be processed after the returned shipment is received and confirmed.

For complete details, please see Rove Lab's Store Policy: https://rovelab.ca/pages/store-policy

No. Rove Lab deliveries do not require a delivery appointment. Your furniture is delivered directly to your door, just like any standard delivery service.

Due to high demand and limited inventory, Rove Lab is unable to hold products in the warehouse or delay shipments once an order is ready to be processed. Orders are shipped as soon as inventory becomes available to ensure the fastest possible delivery experience.

If you are moving or renovating, please keep in mind that all deliveries must be fully unpacked and inspected within one week of receiving your order. This helps ensure that any issues can be identified and resolved promptly.

Rove Lab offers a 100-day return policy with a simple $99 flat return fee. Keep the sofa in its original condition, and the team will handle the return process, including return labels and a full refund once it's processed.

No. Rove Lab currently does not offer local pickup. All products are shipped directly to your address through our couch-in-a-box delivery system.

Yes, you can return your order within 100 days of receiving it. To be eligible for a return, the item must be in its original condition and a $99 return shipping fee will be deducted from your refund.

To begin the return process, please contact the support team at hello@rovelab.com with your order number and the reason for your return request.

Delivery times depend on both the products in your order and your shipping destination. Rove Lab's warehouse is located in Vancouver, BC, so delivery times may vary based on your distance from the warehouse.

To see the most accurate estimated delivery time for your order, add your items to your cart and enter your shipping address during checkout. Your available shipping methods and estimated delivery dates will then be displayed.

For orders shipping within Canada, delivery typically takes 3–15 business days, with most orders arriving within 5–7 business days.

If your order includes a pre-order item, the estimated shipping date will be shown on the product page and in your order confirmation email. Delivery time begins once the item has shipped from our warehouse.

Once your order has been set up for shipment, you will receive an email notifying you that your shipment is being processed. This email may include a tracking number or tracking link.

Warehouse processing typically takes 1–3 business days and is included in your overall shipping lead time. We recommend checking your tracking page 2–3 business days after your order begins shipping for the most up-to-date delivery information.

If your order includes a pre-order item, please refer to the estimated shipping date listed in your order confirmation email. This date indicates when the item is expected to arrive at our warehouse. Once available, your order will ship within the estimated shipping window.

Yes, you can make changes to your Rove Lab order, but only if it hasn’t started processing at the warehouse. Changes might include adding, removing items or updating upholstery options. Once your changes are confirmed, you’ll receive an updated invoice for any remaining balance, or a refund for any surplus amount.

If your order is already processing at the warehouse or in transit, changes are no longer possible. In this case, you can refer to our return policy. Unwanted items can be returned (subject to a $99 return fee), and a new order can be placed for the desired items.

If your Rove Lab order has not started processing at the warehouse, you can request changes or cancellation.

Once your Rove Lab order has been processed or is already in transit, changes are no longer possible. Please refer to the Rove Lab return policy for further assistance.

Rove Lab offers accepts major credit and debit cards, PayPal, Google Pay, Apple Pay, and Shop Pay. We also offer Buy Now, Pay Later with 4 interest-free payments, as well as financing options through Klarna.

Yes, Rove Lab offers bulk and wholesale orders depending on the nature of the inquiry. This may include larger purchases for commercial spaces, office environments, property staging, hospitality spaces, and residential orders.

If you are interested in placing a bulk or wholesale order, Rove Lab’s team can help review your project needs and provide information about product availability, lead times, shipping logistics, and potential pricing options.

To get started, please contact the team with the following details:

• The products you are interested in
• Estimated quantities
• Shipping destination
• Your project timeline

Once your inquiry is received, the Rove Lab team will review the request and get back to you with the next steps and available options.

The Rove Lab warranty covers everything. Rove Lab offer a 3-year warranty with free replacement coverage for eligible products.

For SmartFoam™ products beyond the initial 3-year warranty period, customers may still qualify for a replacement by covering only 50% of the current retail value. This replacement program helps cover shipping and handling costs, allowing customers to receive a brand-new Rove Lab couch at a significantly reduced replacement cost.

If you need to make a claim regarding your Rove Lab product or order, please contact the Rove Lab support team at hello@rovelab.com. The team will review your request and assist you with the next steps as quickly as possible.

The assembly is simple and tool-free. Just unpack each module from its compact box, allow the foam to fully expand, and connect the pieces using hidden high-grade YKK zippers for a stable setup in minutes.

Manufactured in Japan by Yoshida Kōgyō Kabushikigaisha, YKK is recognized as the world’s leading zipper brand headquartered in Japan.

Yes. We, from Rove Lab, regularly offers promotions, discount codes, and limited-time sales throughout the year. Available offers may include seasonal campaigns, holiday sales, newsletter sign-up discounts for first-time customers, bundle savings, and special promotions on selected collections.

To stay updated on the latest Rove Lab offers, customers can:

• Check the announcement banner on the Rove Lab website
• Subscribe to the newsletter for exclusive discounts and early access to sales
• Follow Rove Lab on social media for new promotions and campaign announcements

Please note that some discount codes and promotions may have specific terms and conditions, including expiration dates, product exclusions, or limitations on combining offers.