FAQs
Product & Technology
Rove Lab has revolutionized how a sofa is made and matched to its owner.
What is SmartFoam?
We developed a high-quality foam that makes the super efficient packaging process possible. We decided to call it SmartFoam due to its breakthrough properties.
M1 was designed to be the most comfortable and highest quality sofa in its class. Free Shipping and 100 Day Trial lets you try it to believe it. We back it with a lifetime warranty.
What makes it convenient?
SmartFoam technology makes M1 the planet’s most convenient sofa to receive and assemble. No appointments required. It takes one person just minutes to assemble (or disassemble).
What is OEKO TEX Performance Weave?
Our products are upholstered in spill proof Performance Weave that is OEKO-TEX certified. This means liquid beads off the fabric.
OEKO-TEX label is certified as having passed safety tests for the presence of harmful substances.
How long does it take to grow?
We recommend light use for the first 24 hours to let your product restore its shape evenly. You will notice it gets firmer each day until it is nice and firm. It will then begin to adapt to you. Our breakthrough technology gets better with time.
How can all foam be high quality?
The SmartFoam material is actually more expensive to produce than traditional sofas, not less. You will be surprised by how firm yet supportive SmartFoam can be. The savings come from hyper-efficient storage and transportation, and not the materials. Our innovation in packaging is how we have the lowest carbon footprint per sofa.
Delivery & Returns
Is shipping free?
Yes, we are passing all the logistics savings from our innovation to you.
Can I return my Order?
Love it or return it within 100 days for a $99 flat fee. Just keep it in original condition, protect it, and we’ll handle the rest, including return labels and a full refund once it's processed.
Do I need to be home for my delivery?
Not at all. You will receive your delivery just like any other delivery service to your door, even if you are not at home.
Can I schedule my delivery?
The best part is no appointments are necessary. Your sofa will be delivered to your door just like any other service.
How long does it take for me to receive my order?
Most people will receive it within 5 - 7 business days. Because of our vacuum-packed innovation, this is much faster than most home furniture deliveries.
How Can I Track My Order?
Simply use the tracking link provided 2-3 days after you receive your order confirmation.
Warranty
What is covered by warranty?
Everything. From Performance Weave, our awesome fabric, to our one and only SmartFoam.
For Performance Weave and SmartFoam, it is a 3-year warranty with free replacement. For a SmartFoam warranty beyond 3 years, we will only charge replacement costs equal to 50% of the retail value. This helps cover the cost of shipping and handling so you get a brand new sofa for only the replacement cost.
How do I make a claim?
Contact us at hello@rovelab.com.