We offer a 100-day return policy from the date you receive your item. To be eligible for a return, the item must be in its original condition, and you must provide a receipt or proof of purchase. A $99 return fee will be deducted from your refund.
We understand that unpackaged items will not fit back into their original packaging. The return carrier will handle repackaging during collection. Returns typically take 1–2 weeks to process, depending on local carrier availability.
To initiate a return please contact our team at hello@rovelab.com with your order number and reason for return. If you have any questions regarding returns, feel free to reach out to us by email or live chat.
Damages & Issues:
Please inspect your order within one week of delivery. If you discover an item is defective, damaged, or incorrect, contact us right away at hello@rovelab.com with a description and photographs or videos of the issue. We will work quickly to resolve the problem.
For damaged or defective items, resolutions may include a replacement, a discount, or a refund, depending on the situation. Any replacement orders provided will be sent out with a signature required delivery service.
Exceptions:
- We do not accept returns for final sale items or gift cards.
- Items must have been purchased directly from the Rove Lab website; returns for third-party or reseller purchases cannot be processed.
- Returns can only be collected from the original shipping address.
Exchanges:
If you ordered the wrong item, the fastest way to resolve the issue is to arrange a return for the incorrect order and place a new order for the correct item once your return is approved.
Refunds:
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to the original payment method within 10 business days. A return shipping fee of $99 will be deducted from the refund amount.
Please note: Depending on your card provider, refunds may take 5–10 business days to appear on your statement. If you do not see your refund within 15 business days of approval, please contact us at hello@rovelab.com.