Our Warranty Commitment
At Rove Lab, we believe your furniture should be built to last — and we proudly stand behind every piece we create. From our cutting-edge SmartFoam core to our durable Performance Weave fabric, we combine thoughtful design with exceptional materials. Our Limited Lifetime Warranty is our promise of quality, craftsmanship, and customer care.
What Our Warranty Covers
Our Limited Lifetime Warranty covers the structural integrity of the SmartFoam and Performance Weave fabric for three (3) years from the date of delivery.
Specifically, we cover:
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Structural defects in the SmartFoam, such as expansion irregularities or collapse not resulting from misuse or abuse.
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Manufacturing defects in stitching, including loose, defective, or unraveling seams.
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Manufacturer defects in zippers or integrated closures.
Our Performance Weave fabric is engineered to resist spills and stains with Oeko-Tex certified, hydrophobic treatment, boasts a 50,000 double rub count, and is made of 100% polyester for long-lasting durability. While highly resilient, certain damages are not covered under warranty.
What Our Warranty Does Not Cover
To prevent misunderstandings, please note the following exclusions from our warranty:
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Normal Wear and Tear
Natural aging and gradual deterioration from everyday use, such as: -
Fading or discoloration from sunlight, heat, or general use.
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Softening, compression, or loss of resilience in SmartFoam cushions.
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Misuse or Abuse
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Use in commercial, rental, or hospitality environments.
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Improper cleaning methods (e.g., harsh chemicals not approved for the fabric).
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Exposure to extreme conditions (direct sunlight, humidity, heat, or moisture).
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Physical damage from accidents, drops, burns, or cuts.
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Pet Damage
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Scratching, chewing, biting, or other damage caused by pets.
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Accidental Damage
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Spills, stains, burns, punctures, or tears.
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Unauthorized Repairs or Modifications
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Any alterations not performed by or explicitly approved by Rove Lab.
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Acts of Nature / Force Majeure
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Events such as floods, fires, earthquakes, or other natural disasters.
How To Submit A Warranty Claim
To file a warranty claim, please contact our team at hello@rovelab.com with:
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Your order number.
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A clear description of the issue.
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Supporting photographs or videos.
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Any product/batch labels (typically located on the underside of the product).
Please note:
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Warranty coverage begins from the original date of delivery.
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Claims must be submitted by the original purchaser.
Replacement Policy After 3-Years
Even after the initial 3-year full warranty period, we want you to love your furniture for years to come. If an issue with the SmartFoam arises beyond the first 3 years, you’re still covered:
We'll replace your piece at 50% of the current retail price, which includes shipping and handling costs. Please note that the "current retail price" refers to the standard price listed on the product page at the time of replacement, before any discounts, promotions, or sales.
This way, you can refresh your comfort at a significant savings.
Important Warranty Limitations
The warranty coverage begins on the original delivery date and does not reset or extend if a replacement product is issued.
The warranty is non-transferable and applies only to the original purchaser. It cannot be resold or reassigned to a new owner.
If the product is relocated outside the country of original delivery, the warranty becomes void.